How do I receive promotions?
First of all you need to be registered on the website.
How do I register on the website?
In the upper right corner of the screen is the (REGISTER) icon.
I made my registration, but I didn't receive the confirmation email.
Please make sure that the email containing the link for activating and confirming your account has not ended up in the spam folder of your email account.
I'm already registered, but I forgot my password.
In the upper right corner of the screen, click on the last icon (LOG IN), then choose the Forgot Password option. Enter the email you used to register. You will receive in this email your username and a link to reset your password.
What are the points for?
Points are a means of evaluating your participation on the site. They are cumulative and the more you have the greater the chances of winning prizes provided by our advertisers. The points are also used to receive promotions.
I'm an advertiser, I registered, but I didn't receive the promotion.
All promotions are subject to rules or have an expiration date. You can get more information about them by accessing your Control Panel.
I registered to be able to win a full version of the spinataque and did not receive it.
In the case of the spinataque you need to obtain a certain amount of points and be registered on the spinatque website. You can get more information about them by accessing your Control Panel.
How can I make a comment?
Click on the option View Details of the product or post you want to comment on, a new screen will appear with all the information of the item you clicked, scroll down and you will find the option Make New Comment.
I contacted an advertiser, but he doesn't answer me.
Log in to your Control Panel by logging in. Then use the Support Request option and report your difficulty and tell us which company is not responding. We will contact the person in charge and try to find out why he is not responding.
How to find an advertiser by name for example.
There are 2 ways, at the top right of the screen, click on the magnifying glass then choose wherever the search is made, whether on products, companies or posts, type the name of the company or title of the advertisement you want to find and click on the magnifying glass again.
How do I delete a comment?
Log in to access the Control Panel, then on the left side of the screen, choose the option: Comments, a list will appear with all the comments you have made, click on the trash can icon for the comment you want to delete.
How can I talk to the person responsible for any publication?
In each post or publication there is the option View Details or Read More. Click that button. A screen will appear with all information about the product or post. On this screen you have the option RESPONSIBLE or MORE DETAILS. Click on one of these options and the email of the person who posted the post or product will appear.
My account has been blocked, how do I unlock it?
This happens when the system detects some type of irregularity committed by you or some type of report has been made against you. In this case, contact support using the form (CONTACT US). Explain your problem and someone from support will contact you and ask for some additional information to help you.
I made a payment for a service plan, but the service was not active.
Please log in to your account, go to the control panel and talk to support, inform the date and amount of payment and if possible and email address associated with your Paypal account. They will contact you immediately.
I am not able to make the payment.
It is likely that Paypal or our website is experiencing some kind of instability. Please immediately inform our technical support of your difficulty in taking immediate action.
I would like to renew my plan, how do I do it?
Being in your restricted area, in the left part of the screen, choose the option MY SPACES, a list will appear with ADVERTISING SPACES that you have, in that list, click on the GREEN renew icon.
Não consigo inserir meus produtos.
In order to insert new or more products, it is necessary to hire a service plan. Go to the Control Panel and choose the Buy Spaces option. Once this is done, on the left part of the screen of your control panel, choose the option My Brands or products, click on the New Insert button and then associate this new product with the space you purchase.
I can't insert a new post.
In order to insert a new post it is necessary to associate it with an existing product or brand.
How can I customize my profile?
In the upper right corner of the website screen click on the last icon (LOGIN). This will give you access to the Control Panel. Being in the Control Panel, at the top of the screen in the right corner, there is an icon with your profile image, click on that image and choose the option MY PROFILE.
How do I insert images in my posts?
First insert the post, after that, in your list of posts choose the EDIT option and insert the images you want.
How to insert the logo of my products?
First enter the data referring to your product or brand, after doing this, in your list of publications of products or brands choose the EDIT option and insert the referring image.
How do I cancel my account?
In the upper right corner of the website screen click on the last icon (LOGIN). This will give you access to the Control Panel. Being in the Control Panel, at the top of the screen in the right corner, there is an icon with your profile image, click on that image and choose the PRIVACY option, scroll to the end and you will find the option Cancel My Account.
The site won't let me create a new account.
This happens when the system detects the attempt to register more than one account. In this case, contact support using the form (CONTACT US). Explain your problem and someone from support will contact you and ask for some additional information to help you.
I cannot recover my password. I forgot the email I used.
Contact support using the form (CONTACT US). Explain your problem and someone from support will contact you and ask for some additional information to help you.
How do I login?
At the top right of the site, click on the last icon.
How do I access the control panel?
You must be registered on the website, at the top right of the website, click on the penultimate icon. If you are already registered, then just click on the last icon, enter your Username and Password access data.
How do I earn points?
You must be registered and logged in to start earning points. After that, just give Likes to the posts or products or make comments about them. Each Like is worth 4 points, each comment is worth 10 points. But remember that in order for points to be added to your account, you must be logged into the site. You can track your score in the Control Panel.
If you have any questions, suggestions, complaints or complaints please contact us using the form: CONTACT US.
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